Program Snapshot


Sunday 12 November 2017

6.00pm – 9.00pm Welcome Cocktail Party

Monday 13 November 2017

7.30am Registration Opens
8.20am
Welcome

Jenny Lyon
President, Actuaries Institute
Audio
8.30am

Facilitator Introduction 

Dr Norman Swan
Audio

 8.40am Keynote Address

David Bowen
Audio

9.00am

Plenary 1 – Change and Challenges – Part 1

Carmel Donnelly
Presentation - Audio

John Nagle
Presentation - Audio

Joe Calafiore
Presentation - Audio

Clare Amies
Presentation - Audio

“Without change there is no innovation, creativity, or incentive for improvement.” William Pollard

Over two plenary sessions we delve into some of the major changes occurring across various schemes, and the challenges presented.  Important transformations and initiatives underway include legislative reform, privatisation, cultural shifts towards customer centric approaches and social performance targets, and uncovering the next area for risk prevention.  An impressive array of industry leaders will explore this challenging environment.

10.20am Morning Tea
10.50am
Plenary 2 - Change and Challenges – Part 2 (Panel Session)

Kim Birch
Presentation - Audio

Mark Coyne
Presentation - Audio

Panel Discussion – David Bowen, Carmel Donnelly, John Nagle, Joe Calafiore, Clare Amies, Kim Birch, Mark Coyne
Audio

“Without change there is no innovation, creativity, or incentive for improvement.” William Pollard

Over two plenary sessions we delve into some of the major changes occurring across various schemes, and the challenges presented.  Important transformations and initiatives underway include legislative reform, privatisation, cultural shifts towards customer centric approaches and social performance targets, and uncovering the next area for risk prevention.  An impressive array of industry leaders will explore this challenging environment.

12.30pm
Lunch
1.25pm

Concurrent 1 

A. NSW CTP Benefit Reform Key Features and Challenges Ahead
Bevan Damm, Christian Fanker
Presentation
Audio

B. NSW Workers Compensation UpdateACT Private Sector Workers’ Compensation Scheme Performance 2015/16
Dr Rhys Bollen
Bill Smith - Presentation
Audio

C. How to make Workers Compensation Fit-For-Growth?
Ashish Sharma, Anders Jensen-Waud
Presentation
Audio

D. Introduction to Mental Health
Joshua Martin, Jefferson Gibbs
Presentation
Audio

E. Western Australia CTP Scheme Update, Motor accidents insurance board (MAIB) Tasmania –  Scheme Update
Rick Howe - Presentation
Paul Kingston - Presentation
Audio

F. Fighting "Fight or Flight"
Robert Aurbach
Presentation
Paper
Audio

2.10pm

Concurrent 2

A. Living Beyond its Use-By-Date: The Limitations of the Present Framework of Workers’ Compensation and Some Proposals for Change
Associate Professor Alan Clayton
Presentation
Audio

B. Queensland CTP and NIISQ Scheme Update
Neil Singleton, Kylie Horton
Presentation
Audio

C. Premium System Design – Balancing Stakeholder Needs
Vivian Tse, Jon Vallance
Presentation
Audio

D. Exercise and Mental Health: An Innovative Approach to Improving Health and Wellness Outcomes for Injured NSW Police Officers
Steven McCullagh, Dr Simon Rosenbaum
Presentation
Audio

E. Comcare Scheme Update
Tony Middlebook - Presentation
Natalie Bekis - Presentation
Audio

F. Risk Profiles of Workers Compensation Claimants: the PACE Protocol
Ross Iles, Karen Munk, Cameron Gosling
Presentation
Audio

2.55pm

Concurrent 3

A. A Fare Share: On Ridesharing, Taxis and their CTP Insurance
Ash Evans, Paul Driessen - CANCELLED

B. Unlocking the Possibilities: The Productivity Commission’s Inquiry into ‘Data Availability and Use’ and the Implications for Injury and Disability Schemes
Anjali Napoli, Sylvia Wong
Presentation
Audio

C. Best Practice Framework for the Management of Psychological Claims in the Insurance Sector
Anthea Raven
Presentation
Audio

D. Keep Your Eye on the Prize and Foot on the Pedal …. Claims Management Monitoring
Phillip Halverson, Brendan Jones
Presentation
Audio

E. WorkSafe Queensland Scheme Update
Janine Reid - Presentation
Janene Hillhouse - Presentation
Audio

F. Return to Work Coordinators: Two Pathways to Improve Return to Work Outcomes in a Workplace Intervention
Tyler Lane, Rebbecca Lilley, Sheilah Hogg-Johnson, Anthony LaMontagne, Malcolm Sim, Peter Smith
Presentation
Audio

3.35pm Afternoon Tea
4.05pm

Concurrent 4

A. Jurisdictional Comparison of CTP Schemes Around the Globe
Lisa Moran, Peter McCarthy
Presentation
Audio

B. WorkSafe Victoria Scheme Update
Julie Evans, Tehn Chin
Presentation
Audio

D. Meaningful Assessment of Mental Health Conditions - Is there a better way?
Sue Freeman, Geoff Atkins
Presentation
Audio

E. Transition Between Systems of Support: An International Review
Ross Iles, Karen Munk, Simon Bailey, Francesca Stewart
Presentation
Audio

F. Who Am I? The Next Evolution of Client Risk Identification and Segmentation at the TAC
David Gifford
Presentation
Audio

4.50pm

Concurrent 5

A. NDIS Scheme update
Sarah Johnson

B. Insights for Success Regulating and Insuring Work Injury Insurance
Greg McCarthy
Presentation
Audio

C. How will Robots Change CTP – Autonomous Vehicles are Here!
Dennis Woon, Graeme Adams, Claire White
Presentation 

D. ACT CTP Scheme Update - Deliberative Democracy Process on Scheme DesignNZ ACC - Using Analytics to Manage Integrity Risk
Lisa Holmes - Presentation
Dominic Drummond - Presentation
Audio

E. Building Better PPAC Models
Hugh Miller
Presentation
Audio

F. Determinants of Return to Work: Experience from Workers Insurance in NSW
Sriyani Dias, Catherine Day
Presentation
Audio

5.30pm End of Day 1 sessions
7.00pm Gala Dinner

Tuesday 14 November 2017

8.30am Registration Opens
9.00am

Plenary 3 - Mental Health

Facilitator Comments – Dr Norman Swan
Audio

Julian Williams
Audio

Eugene McGarrell
Presentation - Audio

Pamela Rutledge
Presentation - Audio

Geoff Atkins
Presentation - Audio

Mental health is a serious issue for Australian society and for our injury and disability schemes. The problems raised by mental health conditions are ‘wicked’, with no simple solutions. Responding to this challenge requires an understanding of the ‘lived experience’. The complexities and challenges of this issue, and trends and approaches to mental health within our schemes will be explored during this important plenary session.

Q&A
Audio

10.30am Morning Tea
11.00am
11.45am

Concurrent 7

A. The Future of Workers' Compensation
Lisa Simpson
Presentation
Audio

B. Recalibrating Resilience
Robert Aurbach
Paper
Presentation
Audio

C. Common Law and Order – A Workers’ Compensation Self-Insurer’s Perspective
Scott Duncan, Saro Alayan, Matt Rodwell
Presentation
Audio

D. The ‘Dirty Dozen’ – Common Claims Management Pitfalls That Impact the Bottom Line
Sue Freeman, Raj Kanhai
Presentation
Audio

E. PTSD: The Informed Health Consumer
Jane Nursey
Presentation
Audio

12.25pm
Lunch
1.15pm
2.00pm

Concurrent 9

A. NSW Lifetime Care and Support Authority Scheme UpdateSouth Australia Lifetime Care and Support Authority Scheme Update
Don Ferguson, Dai liu - Presentation
Tamara Tomic - Presentation
Audio

B. Nudging Better claims outcomes – How can behavioral economics help?
Basem Morris, Kranthi Nekkalapu
Presentation 
Audio

C. The Magic Pudding is here!  Dodgy business networks are targeting CTP and Motor Insurance and Driving up Costs
Sue Freeman, Raj Kanhai
Presentation
Audio

D. Rolling On – The Shift from Trials to Scheme Rollout in the WA NDIS, Western Australian Workers’ Compensation Scheme Update
Ash Evans
Chris White - Presentation
Audio

E. Public vs Private Underwriting and Administration of Personal Injury Statutory Insurance Schemes
Dr Andrew Fronsko, Mr Alan Woodroffe
Presentation
Audio

2.40pm Afternoon Tea
3.00pm

Plenary 4 - Future, Technology, Innovation

Facilitator Comments – Dr Norman Swan

Tim Clark - Presentation - Audio
Dr Hugh Miller - Presentation - Audio
Dr Chris Colquhoun - Presentation - Audio

Technological changes, improved analytics capability and medical advancements are already seeing fundamental changes in the way humans live and interact with each other. There are significant opportunities for injury and disability schemes and insurers to harness these changes to improve customer experience and to drive better outcomes.  This session brings together panellists from varied backgrounds to explore the opportunity on our doorstep. The discussion will range from:

  • What is emerging from the data analytics and medical fields that might influence the industry
  • How insurers and schemes are adopting new technology whilst balancing their obligations to society
  • How improved prediction allows schemes to better understand their participants and target interventions
  • How these two disciplines are interacting with each other, e.g. using data from wearables and evidence based medicine, and ultimately what that means for the customer

Q&A
Audio

4.30pm Closing Remarks

President, Jenny Lyon
Audio
4.50pm Airport Bus





Capability Framework Functions

Contribution to Business Strategy Contribution to Business Strategy
Leadership Leadership
Actuarial Approach to Problem Solving Actuarial Approach to Problem Solving
Valuing Uncertain Future Cashflow Valuing Uncertain Future Cash Flow
Risk Management Risk Management
Professional Governance Professional Governance
Product Development, Management and Pricing Product Development, Management and Pricing
Investment Advice and Governance Investment Advice and Governance

Keynote and Plenary Speakers

Mark Coyne DAvid BOwen