Plenary Program and Speakers

Keynote session: Fireside Chat with Dylan Alcott AO

Australian of the Year 2022, Dylan Alcott AO is one of the country’s most successful and well recognised Paralympians.

In 2021 Dylan Alcott became the only male in any form of tennis to win the 'Golden Slam', winning the Australian, French, Wimbledon, and US Open Championships, together with his gold medal from the Tokyo Paralympic Games.

In 2017, Dylan launched the Dylan Alcott Foundation, a foundation created to help young Australians with a disability achieve their goals in the workplace, on the sporting field or at university.

Dylan Alcott was appointed an Officer of the Order of Australia (AO) in 2022 for distinguished service to Paralympic sport, particularly to tennis, and as a role model for people with disability, and to the community through a range of organisations. 

At IDSS 2023, Dylan will sit down with Naomi Edwards, President of the Actuaries Institute, to discuss injury and disability schemes, individuals living with injury and disability, the system, and analyse pathways to leading better lives.

Dylan Alcott appears by arrangement with Claxton Speakers International. 


Dylan Alcott AO

Dylan Alcott AO

Paralympian and World Champion

About Dylan

Australian of the Year 2022, Dylan Alcott AO, is one of the country’s most successful and well recognised Paralympians.

In 2021 Dylan Alcott became the only male in any form of tennis to win the 'Golden Slam', winning the Australian, French, Wimbledon, and US Open Championships, together with his gold medal from the Tokyo Paralympic Games.

In 2017, Dylan launched the Dylan Alcott Foundation, a foundation created to help young Australians with a disability achieve their goals in the workplace, on the sporting field or at university.

Dylan Alcott was appointed an Officer of the Order of Australia (AO) in 2022 for distinguished service to Paralympic sport, particularly to tennis, and as a role model for people with disability, and to the community through a range of organisations.

Trust: why it matters, how to earn it

In a system where many customers are dealing with pain, loss and disruption, trust is vital. Trust in the system’s stakeholders. Trust that the system is fair, open, and efficient. Trust that the claims management scheme is focused on the individual.  So how do we strengthen trust in our compensation schemes so all society benefits?

In this session, we look at why trust matters, how to earn it, protect it and, if necessary, regain it.


Camille Wilson

Camille Wilson

Principal Consultant, Lived Experience Engagement at Grow Together Now

About Camille

Camille is a leading expert, speaker and author in workplace mental health, with over a decade of experience working in human resources and consulting teams, designing and delivering workplace mental health programs across diverse industries. Camille is passionate about driving real change in workplaces that are inclusive, safe and meaningful for employees. Camille's passion is derived from her own lived experience of a mental health condition in the workplace and shares her story as a speaker to make genuine change in how we address mental health at work. Camille has a Bachelor in Psychology, Graduate Diploma in Brain and Mind Sciences, and most recently, a Graduate Diploma in Psychology Advanced with a research thesis exploring protective factors of parental burnout. Camille founded Grow Together Now, working with organisations to drive systematic change by engaging the voice of lived experience in the workplace to drive the development and design of programs. Finally, Camille is the Chair for the NSW SIRA Reference Group in Mental Health Recovery at Work, and has been awarded the LinkedIn Top Voice in 2022.

Gerard Philips

Judge Gerard Phillips

President, Personal Injury Commission

About Judge Phillips

Judge Phillips is the inaugural President of the Personal Injury Commission of NSW, the first tribunal in NSW to hear both workers compensation and motor accidents matters. Prior to his appointment to the District Court bench in 2019, Judge Phillips was a solicitor in private practice for over 30 years. He specialised in employment and industrial law and was a partner in the global law firm K & L Gates and served on its global management committee. While in practice, Judge Phillips was a frequent author in the Australian Financial Review on a range of legal and industrial relations topics. He is currently a council fellow at St John’s College within the University of Sydney.


Belinda Pratt

Belinda Pratt

Chief Operating Officer, Motor Accidents Insurance Board

About Belinda

Belinda Pratt is currently employed as Chief Operating Officer with the Motor Accidents Insurance Board (MAIB) in Tasmania, where she oversees the Claims, Injury Management, Administration and Corporate, Assurance and Risk functions. In her role as Chief Operating Officer, Belinda oversees the administration of medical and income benefits on a no-fault basis to people injured as a result of a motor accident whilst enabling access to common law.  Belinda’s Team at the MAIB are committed to delivering client centred outcomes, acting fairly,  partnering with providers and making a valued contribution to the Tasmanian community.

Before her current role, Belinda held a range of senior positions delivering multi-million-dollar reform programs focusing on health outcomes for major national and international companies, including CSL Behring, the Transport Accident Commission (TAC) and New World Consumer Products in the USA. Belinda is passionate about delivering meaningful results for clients.  She has a proven track record of bringing new products to market and overhauling business processes across multiple industries.

 Belinda has a Bachelor of Chemical Engineering with Honours, a Master of Commerce (accounting major), is an SAI Global certified Lead Quality Auditor (ISO 9001) and is a Graduate of the Australian Institute of Company Directors.

Adam Dent

Adam Dent (Facilitator) 

CEO & Board Member, NSW State Insurance Regulatory Authority

About Adam

Adam Dent has served as Chief Executive and board member of SIRA since July 2021, leading the regulation of insurance and care schemes in NSW. 

Adam’s background spans the public, private and non-profit sectors, working as the Chief Executive Officer of NSW Trustee and Guardian and the Commissioner of Dormant Funds. He was a Director of Government and Public Sector Advisory at Ernst & Young, Commissioner of the NSW State Emergency Service, and State Manager of Emergency Services for the Australian Red Cross in Victoria. 

Adam is passionate about improving customer outcomes, data and digital innovation, and transformational change. He has led significant policy reform, national and state-wide disaster and crisis response, and has a proven track record of building organisational capability and results. 

Adam holds a Master of Business Administration from the Australian Institute of Business and an Executive Certificate in Public Policy from the Harvard Kennedy School. He also holds a Graduate Certificate in Professional Legal Studies from Griffith University and is a graduate of the Australian Institute of Company Directors. 

Increasing costs and shortages: making diamonds under pressure

Today injury and disability schemes face shortages of carers, GPs, case managers, and psychologists – especially in regional areas. Those shortages, plus pressures from the increasing prevalence of mental health complexities, fraud, rorts and rising inflation are driving costs ever upwards.

In this session, we bring together four experts to discuss these issues, and to examine real life examples of human and technology solutions that are making a difference.


Vivian Wong

Vivian Wong

EM, CTP, Direct Insurance Australia, IAG

About Vivian

Vivian has over 20 years’ in financial services and the insurance sector. Her tenure in in personal injury schemes includes experiences working across both Workers Compensation (including funds managed, and privately underwritten schemes) and Compulsory Third Party (CTP) products.

During this time Viv has held leadership positions in strategy development, planning, risk management and governance, large scale business transformation, as well as claims operational management. Since 2021, Vivian has been the Executive Manager, CTP, at IAG, and is accountable for IAG’s end to end CTP businesses in NSW, ACT, and SA. She is is currently the Deputy Chair of the Personal Injury Schemes Committee at the Insurance Council of Australia.

David Gifford

David Gifford

Scheme Actuary and GM Analytics, Data and Actuarial, National Disability Insurance Agency

About David

David is the Scheme Actuary for the NDIS. He has worked for nearly thirty years across social insurance, general insurance and government in both consulting and organisational roles. David was previously Chief Strategy Officer and Chief Risk Officer at the Transport Accident Commission, and held consulting roles for more than fifteen years, at PwC and most recently Quantium.

David has a Bachelor of Economics and an MBA from Melbourne Business School and is currently undertaking a Master of Public Health at Melbourne University.

Andrew Fronsko

Andrew Fronsko

Principal Consultant, Australian Disability and Injury Insurance Services (ADIIS Group)

About Andrew

Andrew Fronsko is the Principal of the Australian Disability and Injury Insurance Services Group (ADIIS Group), a consulting firm he established in 2014, which has been active in providing advice and independent reviews to various regulators and organisations in Australia, and internationally in the field of personal injury compensation. Andrew is also a part-time consultant with the World Bank Group advising on post-crash care and road safety competency and capacity-building programs in India Before this, Andrew had more than 25 years of experience in senior insurance management and regulatory supervision roles across several Australian motor accident and workers’ compensation schemes. Areas of responsibility included accident prevention, workplace health and safety, claims/case administration, research translation, underwriting and pricing. Andrew also had secondment position with the Victorian Government to advise on the design of the National Disability Insurance Scheme (NDIS), chaired a working group of insurance regulators advising the Productivity Commission on the design of the National Injury Insurance Scheme (NIIS), and was an past Advisory Member of the Federal Government’s Comcover Scheme. Andrew has a Doctorate in the field of Insurance, MBA from Monash University School of Economics, Degree in Applied Science, and a Graduate Diploma in Applied Finance. He is a past graduate member of the Australian Institute of Company Directors, and a lifetime honorary associate of the Personal Injury Education Foundation (PIEF). Andrew sessional lecturer in the field of personal injury scheme design with Monash University in association with PIEF.

Sarah Johnson

Sarah Johnson (Facilitator)

General Manager for Financial Analysis and Performance at icare

About Sarah

Sarah held executive roles at the NDIS for 9 years, including being the Deputy CEO of Strategy and Transformation, and the Group Executive for data, analytics & actuarial. She was also the Scheme Actuary.

Prior to the NDIS, Sarah was a Director at PricewaterhouseCoopers, where she specialised in accident compensation, health, housing, child protection, aged care and disability. She is currently the General Manager for Financial Analysis and Performance at icare.

She was awarded Actuary of the Year in 2016, and a Public Service Medal on Australia Day 2023 for leadership and service to people with a disability.

Nadine Sivyer

Nadine Sivyer 

TAS Claims Manager, Allianz

About Nadine

Nadine holds a Bachelor of Sport and Exercise Science, and a Diploma of Personal Injury and Disability Insurance Management. With over a decade of experience in Workers Compensation, Nadine has provided leadership in supporting both physical and psychological claims teams, fostering a culture of excellence and innovation. Nadine has recently relocated to Hobart following her appointment to the role of TAS Claims Manager for Allianz Underwritten and Distribution Business, where she is responsible for leading the claims teams to drive business plans and strategy, whilst ensuring they are engaged throughout the journey. Previous to her relocation, Nadine’s role as the Return to Work Manager for Allianz’s NSW Workers Compensation business, saw her lead the NSW Injury Management Team to develop and deploy injury management best practices and programs that deliver effective return to work, life and community strategies for their customers, with a primary focus on early intervention through the integration of a biopsychosocial approach. Nadine is committed to strong industry and customer stakeholder engagement and collaboratively works with internal and external customers to offer a more strategic approach to injury and claims management that contributes to a better claims experience for our customers, always seeking to identify opportunities to improve the delivery of services. Nadine is passionate about making a positive difference to the lives of those injured at work by delivering customer centric solutions that lead to optimal outcomes.

Healthcare quality, choice and outcomes 

While insurers and regulators remain focused on funding healthcare that delivers better participant outcomes, consumers increasingly expect healthcare providers to offer services and support that is flexible to their needs.

This plenary will examine how insurers, regulators and service providers are evolving the model of treatment and care to uplift the value of healthcare delivery within our injury and disability systems.


Rhod McKensey

Rhod McKensey

CEO, Honeysuckle Health

About Rhod

Rhod is Honeysuckle Health’s Chief Executive Officer. Honeysuckle Health is a health services and health technology company focused on creating better pathways to better health. Prior to Honeysuckle Health, Rhod spent 14 years at nib in a range of roles, including Business Intelligence Manager and Chief Customer Officer and most recently as Group Executive for nib’s Australian Residents’ Health Insurance business. Between 2012 and 2019, Rhod was nib’s representative on the board of the peak body for Australian private health insurers, Private Healthcare Australia (PHA). Prior to nib, Rhod spent 5 years with McKinsey & Co. and 3 years with Bankers Trust. Rhod is passionate about improving transparency, incentives and ultimately value in the healthcare system through better use of data.


Kylie Woolcock

Kylie Woolcock

CEO, Australian Healthcare & Hospitals Association

About Kylie

Kylie Woolcock is the Chief Executive Officer of the Australian Healthcare and Hospitals Association. She has worked in the health sector for over 20 years, starting her career as a pharmacist, before moving her focus into health workforce development, health policy and reform. She is passionate about reorienting the health system to achieve the outcomes that matter for people and their communities. Kylie authored the Deeble Institute for Health Policy Research Issues Brief, Value-based health care – setting the scene for Australia, which explored Australia’s alignment with a value-based approach, and led the development of the AHHA blueprint on reorientating the healthcare system to focus on outcomes and value.

Kylie has extensive experience in the for-purpose sector, bringing the diverse views of stakeholders together with the evidence base to influence and effect change. She has worked with a range of health professions, service providers and governments; from a range of perspectives; and from a local region, national and international focus. She has postgraduate qualifications in health economics, artificial intelligence, training and management. She is a Visiting Fellow at the Faculty of Health, Research – Public Health, Queensland University of Technology, and a member of the International Hospital Federation Governing Council.


Sarah Hilt

Sarah Hilt

Group Executive Personal Injury, MedHealth

About Sarah

Sarah Hilt is a strategic leader and advocate in the personal injury insurance industry.

Passionate about the important role the sector plays in the community, Sarah shapes the MedHealth Group’s suite of services to deliver long-term value to personal injury insurers and their customers across Australia.

The MedHealth Group brings together a collection of health, medical and employment expertise that delivers the best possible outcomes for those impacted by injury, illness, disability, or disadvantage.

Sarah is also a long-term Board Member of TAD, an organisation which changes the lives of people living with a disability through personalised technology, equipment, and services.


Lydia Stojanovski

Lidia Stojanovski

Senior Manager of Value Based Health Care, Sector Projects and Funding, TAC

About Lydia

Lidia Stojanovski is the Senior Manager of Value Based Health Care, Sector Projects and Funding at the Transport Accident Commission in Victoria. Lidia has previously held roles as the Senior Project Manager, Value Based Health Care and Manager of Health Industry Intelligence at the TAC. Lidia has over 25 years’ experience working clinically as a Registered Nurse, and in operational and strategic leadership roles and continuous improvement across Public Health and Personal Injury schemes.  

Lidia is passionate about improving the health literacy of healthcare consumers and implementing improvements in health models of care and service delivery to improve the healthcare outcomes of the community.

Lidia holds a Bachelor of Nursing degree from the Australian Catholic University and a Post Graduate Certificate in Critical Care Nursing from RMIT University.

David Bacon

David Bacon (Facilitator) 

GM People Risk Claims, QBE

About David

David’s background is in community healthcare delivery where he worked in community private practice for the first years of his career. After completing his post grad, he moved into insurance over nearly 20 years ago. Over his time in insurance he has managed risk, actuarial, research, claims, and healthcare functions.

For the last 7 years, David has been the General Manager of People Risk Claims (underwritten Workers Compensation and CTP) claims at QBE. David and his team approach this work focusing on really helping people bring their life back together after an injury. They do this in collaboration with a range of progressive and healthcare, analytics, and academic partners. Much of his recent work has focused on healthcare delivery in the context of compensation schemes.

A scheme for the future?

Will your injury and disability scheme be ready for a world where society expects the highest standards of service and care, vehicles of the future dominate the roads, and psychological injuries become our biggest risk? Will it be ready when workforce dynamics pick up pace, and we are abound with data?

In this session, our expert panel will debate the shape of change and analyse how schemes can prepare for that future – and also for trends just coming into view. 


Kirsten Vallmuur

Kirsten Vallmuur

Professor and Chair of Trauma Surveillance and Data Analytics, The Australian Centre for Health Services Innovation, Queensland University of Technology (QUT)

About Kirsten

Professor Kirsten Vallmuur is a Motor Accident Insurance Commission funded Chair of Trauma Surveillance and Data Analytics in a joint position between the Australian Centre for Health Services Innovation (AusHSI) at QUT and JTI. She leads the JTI Trauma Data and Analytics unit and is program lead for Trauma in AusHSI. Kirsten previously worked in the Centre for Accident Research and Road Safety – Queensland as a Principal Research Fellow funded by an ARC Future Fellowship in consumer product safety research. Prior to that, she worked at the National Centre for Health Information Research and Training, leading the research team examining the quality and completeness of routinely collected injury data.

Kirsten’s research team is currently undertaking research projects drawing on linked trauma data, available through existing data systems in Queensland. Scoping the breadth and depth of data collected on trauma across the continuum of care, the team is developing best practice methods and tools for using and analysing linked trauma data to better understand the causes, trends, patterns, burden, costs and outcomes of trauma in Queensland.  Kirsten has led several state and national competitive research and research consultancy projects using injury data to inform policy and prevention, working collaboratively with interagency government and non-government stakeholders.

Kirsten is a committee member of the Royal Australasian College of Surgeons State and National Trauma Committees, a Board member of the Australian New Zealand Trauma Registry and a member of the executive committee of the Australian Injury Prevention Network.

Kim Birch

Kim Birch

CEO, CTP Insurance Regulator South Australia

About Kim

Kim is South Australia’s first CTP Regulator commencing on 1 July 2016 with the start of private underwriting of the Compulsory Third Party Insurance Scheme in SA. 

Kim’s 40 plus year career spans Federal and State jurisdictions in the public and private sector in ranges of roles including delivering front-line services, designing, and delivering systems for people with injury and disability; and designing CTP schemes and regulating CTP insurers. 


Alex Collie

Chair, Scientific Committee for Work Disability Prevention and Integration

About Alex

Professor Alex Collie is Director of the Healthy Working Lives Research Group and the Division of Health Systems, Services and Policy in the School of Public Health and Preventive Medicine at Monash University. He is also President of the Scientific Committee on Work Disability Prevention for the International Commission on Occupational Health (ICOH), the peak global scientific body for work and health research; Chair of the Living Labs program for the Australian National Centre for Healthy Ageing; and a member of the Australian Research Council College of Experts. He is an Australian Research Council Future Fellow (2020 to 2024) and a Churchill Fellow.

Professor Collie is an applied public health and social policy researcher and educator. His research focuses on work disability, defined as the reduction in ability to participate in employment arising from injury, illness or disease. His leads a multidisciplinary, mixed methods research program set in Australian and international work disability benefit systems such as workers’ compensation and disability insurance. He aims to prevent work disability and its adverse consequences, to improve the health of workers and labour force productivity.