I have received a couple of tweets via @ActuariesInst from Dexter Dog (@Dexydog) asking if I have a twitter account (I don't) and suggesting I get one so I can chat to my "subjects". While I don't consider the members my subjects, it's a suggestion worth considering, not just because I have a desire to be in touch with you but it demonstrates the necessary skill of being aware of how best to communicate with the people we provide professional services to.
Communication to a diverse group is always a challenge especially when they are time poor and overloaded with ...